LIFE – Seek first to understand, then to be understood. Covey

LEADERSHIP – The only things that come naturally for an organization are disorder, friction and malperformance. Everything else is the result of leadership. Drucker

LIFE – One of the hardest things to do in life is to see ourselves as others see us.  Bill George

LEADERSHIP – The best leaders talk often about the future and how it will be better than the present. Barry Conchie

LIFE – Everyone is entitled to their own opinions but not to their own facts.

LEADERSHIP – When facing a problem ask two questions. Why is this happening? What are you going to do about it? Larry Bossidy

LIFE – Sixty years ago I knew everything; now I know nothing; education is a progressive discovery of our own ignorance.   Will Durant

LEADERSHIP – A well-handled problem usually breeds more loyalty than you had before the negative incident. If we make a mistake, apologize and fix the problem quickly, many customers will like us more than if we had never made the mistake at all.  Parker Heil

LIFE – I have argued that the difficulty with many traditional views of reality is not that they are wrong, but that they are partial. This creates a difficulty because what is not explained turns out to be greater than what is.  McGregor

LEADERSHIP – To keep misfits in jobs they cannot do is not being kind; it is being cruel. Drucker