Year: 2017

Feedback is a gift, so I want to hear what people are thinking and feeling about my organization and my leadership. I have multiple feedback mechanisms in place to make it easy for stakeholders to share with me their thoughts.

But there are some voices that I listen to more intently than I do others; not all voices have equal influence. To lead well, listen to everyone, but be selective as to who’s input you allow to shape policy and key decisions.

Apply this principle both when people give you unsolicited input and when you actively seek information.

I choose to listen to:

• Wise people. Some people are more insightful than others. Their discernment may be intuitive or it may have been developed. I have a retired IBM executive in my organization who, for most of his consulting career, analyzed organizations and helped them negotiate structural changes and personnel alignment. His training and experience has rewarded him with insight and wisdom.
• People who are deeply committed to your organization; they’ve been involved for a long time and they care about its wellbeing. We have a strong leadership team in my organization that is led by an elected president who serves a one-year term. I have created a President’s Council comprised of the past ten presidents. These men and women have demonstrated their love for our organization. They are a brain-trust of caring and committed people. I listen to what they say.
• Qualified people who can provide “fresh eyes” on your organization. These people don’t have a history with your organization so their thoughts are more objective. You can solicit voices outside your organization (consultants) or you can seek the input of people who have recently joined your organization (this window of opportunity is available for about six months; after which people become assimilated into the culture and loose their “fresh eyes”).

I don’t pay attention to:

• Simple, narrow-minded people. Many people have a very limited view of the world. They live in a small spectrum, suffer from myopia and are intellectually stagnant.
• People who have a specific agenda. Some people don’t consider the well-being of the entire organization but are focused on a minute area.
• People who are negative and oppositional. It doesn’t take much insight or effort to be the resident critic.

I recently asked my staff to list characteristics of people they choose to listen to and those they choose to ignore. Here’s the list.

I listen to people who:

• Choose their words carefully and only speak when they have something meaningful to say
• Love people and seek the good of the group
• Have earned my trust over time
• Straight-talkers
• Lead by example
• Good listeners
• Rational
• Seek advise from others
• Successful in chosen field
• Have demonstrated seasoned wisdom
• “Add up”

I don’t listen to people who:

• Are self-promoting
• Don’t follow through and finish tasks
• Make excuses
• Are close minded
• Undisciplined
• Selfish and self-centered
• Overgeneralize and are shallow
• Liars
• Demonstrate foolishness
• Judgmental and critical

Develop your own criteria and abide by it. Better yet, make a list of people whose thoughts and opinions you value. My list includes: Jonathan, Lauren, Sarah, Chuck, Charlton, Phil, Francey, Sandi, and others.

[reminder]What are your thoughts about this essay?[/reminder]

I haven’t been everywhere, but it’s on my list. Susan Sontag

According to travel guru Rick Steves, 80 percent of Americans do not hold a passport. That’s sad, because international travel provides some of life’s greatest experiences. And, travel is more affordable and convenient than ever before.

Please join me on an historic visit to the three greatest cities in the world—London, Paris, and Rome. (As an added bonus, we’ll also visit Florence, Italy; Barcelona, Spain; Gibraltar; Toulon, France; and Lisbon, Portugal.) We’ll spend 16 wonderful days together October 18-November 2, 2018.

It’s been said that one of the joys of traveling is not only where you go but who you go with and who you meet along the way. This tour group will be limited to 40 interesting ladies and gentlemen who travel well—friends of mine who enjoy exploring great places.

In the past ten years I’ve led groups of friends on annual trips to Paris, London, the Mediterranean, Baltic States, Russia, and North Africa. We’ve never had a malfunction or bad experience; just memorable, life-enhancing moments. I think often of these international experiences:

• Picnicking on cheese and wine on a Swiss hillside

• Gaining access to a special room full of famous paintings at the Hermitage Museum in St. Petersburg, Russia

• Watching a snake charmer lure a snake out of its basket in Marrakesh, Morocco

• Sharing a meal with friends in Palermo

• Touring a spice market in New Delhi

Travel takes time and money, but it’s worth the investment. You’ll be stretched and challenged, and you’ll learn more about the world in which you live and the life you live in the world. I hope you’ll consider joining me.

Here’s more information about the trip Tale of Three Cities.

[reminder]Interested in going on the trip?[/reminder]

A placebo, most often used in drug studies, is used in clinical trials to test the effectiveness of treatments. For instance, people in one group get the drug being tested, while the control group receive a fake drug, or placebo, that they think is the real thing. This way, the researchers can measure if the drug truly works by comparing how both groups react. If they both have the same reaction — improvement or not — the drug is deemed ineffective. [Harvard Health Publications, May, 2017]

A familiar example is putting a Band-Aid on a child. It can make the child feel better though there is no medical reason it should. Patients suffering from depression have reported that they feel better after taking a new anti-depressant though all they ingested was an inert substance.

This is well-known information.

But here’s some recent information that takes this conversation to a new level.

A recent study conducted by the Harvard Medical School suggests that deception may not be necessary for the placebo effect to occur; a placebo may work its magic even when people know they are taking a pill filled with nothing but a saline solution.

For instance, a writer went to see his physician because he was having panic attacks which then caused writer’s block. The doctor gave him a bottle of pills marked “placebo” and even told the patient that the pills contained no drugs, but to take two pills when he started feeling anxious. It worked.

What are we to make of this? Are we humans inordinately and pathetically subject to our psyche? Is it manipulative to offer humans a placebo type solution?

It is a deep subject for my shallow mind, but here are my thoughts.

Perhaps you can give yourself a placebo by engaging in known and verified self-help methods. Eat right, exercise, meditate, spend quality time with healthy people, pray—these actions will help you mentally, emotionally and physically, perhaps even beyond their obvious and true benefit.

When others are hurting or distressed, offer emotional support and physical companionship. Play the part of the “Band-Aid.” Or, give them a multivitamin and tell them it’s a rare drug recently approved by the FDA (just kidding).

Readers, I could use your help on this topic. What do you think?

[reminder]What are your thoughts about this essay?[/reminder]

Be careful how you interpret the world, it is like that. Eric Heller

Perception is reality.

I have always resisted this thought, though I believe it is true, though it is not.

Reality is immutable so our perception of it should be immaterial. (Thinking that an apple is an orange doesn’t change the molecular structure of the apple.) And yet, each of us comprehends and interprets reality through our personal, unique lenses. We often mistake our perception for reality.

Sometimes, we may see a small and accurate facet of reality but it is incomplete, which leads to correct but limited perceptions. [The Blind Men and the Elephant parable illustrates this conundrum.]

How can we negotiate this tenacious fallacy?

1. As you relate to other people, constantly remind yourself of how pervasive the perception vs reality challenge is, and try to manage it.

Anticipate how things may be perceived by others and try to present them clearly so that reality has a chance to prevail. Try to understand how people are perceiving things so that you can correct misconceptions.

2. Don’t let your perceptions define your reality.

Douglas Adams reminds us that “Everything you see or hear or experience is specific to you. You create a universe by perceiving it, so everything in the universe you perceive is specific to you.” Continually scrutinize your thoughts and convictions in order to verify their veracity. Pursue truth; avoid and forsake a mere perception of the truth. As Daniel Moynihan famously said, “Everyone is entitled to his own opinion, but not his own facts.”

3. Leaders, this topic underscores how challenging it is to communicate well.

When communicating to your stake holders, always assume that you are not as good at communicating as you think you are.

Tom Peters writes, “The biggest problem with leadership communication is the illusion that it has occurred. A 2002 survey of 1,104 business professionals showed that while 86% of their leaders feel that they are great communicators, only 17% believe their leaders are, indeed, effective communicators.”

Good communication will help align perception with truth.

“Reality is merely an illusion, albeit a very persistent one.” – Albert Einstein

[reminder]What are your thoughts about this essay?[/reminder]

[callout]12 best books I read last year – book 3 of 12

In The Kingdom of Ice – The Grand and Terrible Polar Voyage of the USS Jeannette – Hampton Sides

In 1879 a ship set sail from San Francisco. Her crew hoped to be the first humans to reach the North Pole. This story is a testimony to the incredible perseverance embedded in the human psyche. Click here for more information from Amazon.[/callout]