Don’t underestimate how difficult it is to communicate well

Good communication is invaluable in all relationships and organizations. Without it, misunderstanding, friction, confusion, and passivity run amuck. A junior high science teacher decided to use his class as an opportunity to persuade his students to the benefits of abstinence. He put water in one beaker and 80 proof alcohol in another. Then he dropped …

The curse of knowledge, part 2 – control how much knowledge you share

I recently returned from leading a group of 36 friends on a European tour. We visited seven countries in 15 days. It was among the best trips I have ever experienced. Every day was full of memorable moments.  We did have one regrettable moment in Rome. Our tour guide in Rome had an encyclopedic knowledge …