Comfort others

Close to Home

The mother asked, “Where have you been?” Her little girl replied, “On my way home I met a friend who was crying because she had broken her doll.”
“Oh,” said her mother, “then you stopped to help her fix the doll?”
“No,” replied the little girl, “I stopped to help her cry.”

Hurt and pain are inevitable. It’s not a matter of if we’re going to be hurt, but rather when and how we will deal with the pain.

Pain takes many forms. It can be physical (a sprained ankle), social (exclusion from a group), or emotional (embarrassment, disappointment). Some hurts may be perceived as relatively minor—“I was embarrassed at lunch today when I spilled ketchup on my shirt.” Others are major—“My father abandoned me.”

There’s only one antidote for hurt—comfort.

Here are some practical suggestions on how to comfort other people.

Learn to sense when someone is hurting and be willing and available to help her.

We’re often unaware when people are hurting. Sometimes circumstances will give us a clue (physical illness, death of a loved one, divorce or separation, loss of a job), but often it’s not so apparent. So be discerning and learn to recognize when people are in need of comforting

When you do sense that someone is hurting, are you willing to slow down and take the time to minister comfort or do you choose not to “go there”? You must be discerning, willing, and available.

When someone is hurting, if possible, enter her physical world.

While it is possible to comfort someone over the phone or in a letter, it is best done in person and preferably in the hurting person’s space. If your friend is hurting, instead of suggesting, “Susan, it sounds like we need to talk. Can you drop by my office this afternoon?” it’s better to offer, “Susan, it sounds like we need to talk. Can I come by your office this afternoon?”

Enter her mental and emotional world.

Humans live in at least three “worlds” simultaneously: physical, mental and emotional. While it’s easy to determine where someone is physically, it’s more difficult to determine where she is mentally and emotionally. But to comfort effectively it helps to understand what a person is thinking and feeling. Often, just asking directly – “How are you feeling? What are you thinking?” – is sufficient. At other times it takes more effort, particularly if the person is guarded and reticent to share.


A good comforter must be a good listener. Let the one who is hurt do most of the talking; if you talk too much you’ll inevitably engage in unproductive responses.

When someone needs comfort, avoid these unproductive responses.

  • Advice/instruction – “Let me give you some steps of action to solve the problem.” Or, “Maybe next time that happens you should…”
  • Logic/reasoning – “Let me analyze the situation and tell you why it happened.” Or, “I think the reason this happened was because…”
  • Pep talk – “You’re a winner! You’ll make it through these tough times!” Or, “I’m sure tomorrow will be a better day.”
  • Minimize – “Sure it hurts, but get it in perspective, there’s a lot going on that’s good.” Or, “Aren’t you being overly sensitive?”
  • Anger – “That makes me so mad! They shouldn’t get away with that!” Or, “I’m so upset that you keep getting yourself hurt.”
  • Martyr’s complex – “I had something similar happen to me.” Or, “After the kind of day I had, let me tell you what hurt really feels like.”
  • Personal fear/anxiety – “I’m afraid that what has happened to you is going to affect my life too.”
  • Silence/neglect – Not saying anything.
  • Fix it – “I can’t believe that salesman talked to you like that. I’m calling the store right now and talking to his boss.” Or, “Sorry you had a flat tire on that lonely road. Tomorrow I’ll get a set of new tires.”
  • Spiritualize – “Well, you know that God will work all of this out for your good.”

While some of these responses may be appropriate to share after the hurting person has been comforted, they don’t work as the initial response.

Learn the “vocabulary of comfort.”

Often, we don’t know what to say to someone who is hurting because we’ve never developed an appropriate vocabulary. We don’t need to say a lot, a few choice sentences are sufficient. Here are some suggestions.

  • I’m so sorry that you are hurting.
  • It saddens me that you’re hurting. I love you and care for you.
  • I’m committed to help you through this difficult time.
  • It saddens me that you felt _________ (embarrassed, rejected, belittled). I know that must have hurt.
  • I know that you’re hurting. I just wanted to come be with you.

When speaking words of comfort, it’s also important that our tone of voice complement what is being said. Our speech should be warm, sincere and gentle.

Use appropriate non-verbal gestures.

A warm embrace or gentle touch can express comfort. Tears shed for someone else can convey love beyond words.

Jess Moody says this about comfort, “Have you ever taken a real trip down inside the broken heart of a friend? To feel the sob of the soul – the raw, red crucible of emotional agony? To have this become almost as much yours as that of your soul-crushed neighbor? Then, to sit down with him – and silently weep? This is the beginning of compassion.”

We continually come in contact with people who are hurting. Let’s minister grace and healing to them through the simple but effective gift of comfort.

8 Replies to “Comfort others”

  1. Don,
    Beautiful post. It is indeed hard to know when people are hurting. I sometimes wish I could be more attuned to sensing it in others.

    1. Thanks, Dilek, for words of encouragement. On a scale from 1-10 I used to be a [2] relative to knowing when and how to comfort others, so it’s certainly a skill that can be developed. I have fond memories of taking the wine course from you. I hope you are doing well. Don

  2. Don: I don’t know if you remember me. I was Lauren’s friend in NYC. We had Thanksgiving Dinner together at a restaurant with Sarah and we went to the Museum of Natural History together. I have sent periodic e-mails to Lauren and I think I sent one or two to you and never got a response from either of you. I think the e-mail addresses I have for both of you are out of date. I would appreciate current ones. Re your current message: it really hit home with me. My daughter died last week. We buried her last Saturday. I am heartbroken. I know that my life will never be the same. I wish I didn’t have to post this where anyone else would see it.

    1. Irene,
      I remember you, well. You were always so kind to Lauren, and, I remember that you were so helpful to Redeemer Presbyterian Church. I am so saddened to hear that your daughter died. Parents should not have to bury their children, but sometimes this happens, and when it does the pain must be unbearable. I am so sorry. Our family will pray for you. Please let me know if I can do anything for you. Don

    2. Dear Irene,

      Your Blog touched my heart. I can not imagine your pain. My heart and thoughts went out to you. I prayed for you straight away. May the Lord give you the strength every day to cary your pain and give you peace in your grief. I wish I could help you in some way in your suffering.

      I am glad you shared this part of your life with us. I will continue to pray for you. Blessings to you in Jesus’ Name, Hedi

      ( I sing in the choir at SSC: Don conducting.)

  3. What a nice reminder especially this time of year when so many seem to be hurting from a lot of things. I especially loved these ideas myself. “No man is an island” comes to mind. Thanks Don for all of your very inspiring, compassionate and practical ideas.

    1. Thanks, Jan, for kind and encouraging words. We are all among the walking wounded, so we do need to be sensitive to the hurts and pains of others. Thanks for being great neighbors. Don

Leave a Reply

Your email address will not be published. Required fields are marked *