Social intelligence – post #2 – Be sensitive to how long you talk in conversations

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I recently came back from a vacation. Several friends at the church asked me how the trip went. My response was too lengthy. They were just being kind…they weren’t that interested in the details of my trip.  

I recently had a phone conversation with a friend from the past. I asked him to give me an update on his life. Soon, I put the phone down on my desk and continued to work. His answer was just too detailed and much of the detail was irrelevant.

I recently asked a friend about his medical condition. Ten minutes later he was still telling me. (I exaggerate.) 

On the other extreme, my eight-year-old grandson tends to speak in monosyllables. “Ben, how was your day?” —“Good.” “What did you do” “Played” I’m teaching him to talk more. 

Let’s analyze this together. What’s happening in each of these situations?

First, we need to understand the purpose of polite conversation starters. When someone asks “how are you doing” they’re being courteous; they probably just want to gently start a conversation. They may want to know, sort of, how you’re doing, but not too much information. A short, two or three sentence response is adequate, then reciprocate by asking “how are you doing?”

Secondly, I think we often overestimate how much detail people want or need to hear. If I ask about your surgery, I don’t need to know what the hospital food was like, just tell me if the surgery was successful.

There are times when longer and more detailed responses are appropriate. If I’m having lunch with a friend and we have an hour to talk, we can go deep on some topics. Though, even in this setting, I’d rather hear a little about many aspects of his life than too much about a few areas. 

The other extreme is to not talk enough. My wife calls me the king of brevity. I am a person of few words; sometimes I need to talk more.

I want to train myself to quickly assess the purpose and parameters of conversations. I want to learn to give short, concise responses that tell enough but not too much. I want to balance my conversations so that each person involved gets equal time to talk. And at times, I need to talk more.

I want to exhibit social intelligence in my conversations. 

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Social intelligence – post #1 – Know the optimum volume needed in conversations

I recently had dinner with a group of friends. The restaurant we were in was full and the acoustics were live so it was difficult to hear conversations. So we each adjusted the volume of our voices so we could hear and be heard. But one friend continued to speak at her normal volume. No one could hear a word she was saying, but she continued on without adjusting. Finally, I made some gestures to her indicating that we weren’t able to hear her (tugged on my earlobe, shook my head). She momentarily increased the volume of her voice but soon returned to inaudibility. 

Every year my family sails on the Christmas sailing of the Queen Mary II from London to New York. It’s a great family tradition and we love the ship. Unlike most modern cruise ships, the QM II has a magnificent library: about 2,000 sq. ft. containing 5,000 volumes. Most everyone on board adheres to the unspoken but well-known protocol of being quiet while in a library. It’s a place to read and think. Whisper if you must talk to others. One time, while I was in the library, a man started talking at full volume. People raised eyebrows at him but he was clueless about his inappropriate behavior. Finally, I asked him to lower his voice and whisper. He was offended, but obliged. 

In both instances (restaurant, library) the individuals were unaware of how the volume of their voice was adversely affecting their presence in a social environment; one was too soft, the other too loud. At those moments, they both lacked social intelligence.

This is the first of several posts on the topic of Social Intelligence, so let me explain what it is.

John Gardner, in his book Frames of Mind, was the first social scientist to suggest that there are multiple ways in which we can be intelligent, or…unintelligent. He discussed six different kinds of intelligence.

 Multiple Intelligence (MI) 

      • Abstract intelligence – symbolic reasoning (IQ)
      • Practical intelligence – getting things done
      • Emotional intelligence – being aware of, and properly responding to, the emotional world
      • Aesthetic intelligence – a sense of form, design, literature, the arts, music, and other holistic experiences
      • Kinesthetic intelligence – whole body competence such as sport, dance, or flying a jet fighter
      • Social intelligence – properly assessing and relating to social environments 

Social Intelligence defined

Executive management consultant Karl Albrecht defines social intelligence as, “The accumulated wisdom that comes from constantly observing and learning what works and what doesn’t in human situations.” Social intelligence allows us to accurately assess and properly relate to social environments. It involves strategic situational awareness and a complimentary set of skills for interacting successfully to relational settings.

Social intelligence includes: 

      • Decorum – propriety and good taste in conduct or appearance
      • Etiquette – the conduct or procedure required by good breeding or prescribed by authority to be observed in social or official life
      • Manners – social conduct or rules of conduct as shown in the prevalent customs
      • Politeness – marked by an appearance of consideration, tact, deference, or courtesy

Social ignorance includes: 

      • Crudeness
      • Cluelessness
      • Acting inappropriately
      • Being awkward in social settings

In the next several weeks I’ll be writing about different aspect of social intelligence. The main takeaway from this post is: In a social setting, be aware of the proper volume at which you should speak.

I’m taking 48 friends to the British Isles next week – here’s how you can participate

 

Next Thursday, Mary and I and 48 friends leave on the 12th annual Travel with Friends trip. We’ll visit incredible sights in England, Ireland, Northern Ireland, Scotland, Belgium, and France.

In the past, we’ve traveled to  Europe, Peru, North Africa, Israel, Baltics, Greek Isles, and other destinations. These trips have been life-enhancing and life-changing.

These annual trips are open to everyone. In October I’ll announce the 2024 trip.

If you’d like to keep up with our experiences on this trip,  join our Facebook page. Every day we’ll post pictures and commentary about our adventure.

To sign up, click here – Travel With Friends – McMinn