Silence: the key to a respectful, productive conversation

Silence is one of the great arts of conversation. Marcus Tullius Cicero

Several years ago I heard the Juilliard String Quartet present a lecture/recital. Their playing was wonderful but my biggest take-away from the event had nothing to do with music but rather the quality of their conversation. Through their example I learned how people can have a meaningful, respectful, and profitable conversation. While I was intrigued by what they had to say, I was particularly fascinated by how they conversed.

Before the quartet played, they shared their thoughts about each piece they were about to play. It was a relaxed and thoughtful conversational atmosphere in which each player had the opportunity to speak.

One at a time, a player would share his thoughts, and when he was finished there would be silence— sometimes lasting 10-15 seconds—before another member of the quartet would begin to share his thoughts. The group had such high respect for what each colleague was sharing that they allowed time for each statement to “sink in” before another thought was introduced into the conversation. Also, while one person shared, the others seemed to truly listen; they were not just using that time to craft what they would say when it was their turn.

For instance, one member might say, “The thing I enjoy most about the second movement of the Beethoven is that it borrows the theme from the first movement but develops it in a different way.” Then there would be silence. And then another player might offer, “That’s an interesting observation. At first glance, the themes seem to compete with each other, but near the end of the movement one understands that they are actually complementary.” Then another pause…and so on.

The key element in this respectful and profitable conversation was the moments of silence.

When was the last time you conversed with a group of people and the conversation contained times of silence? It is a rare occurrence. Normally, we try to anticipate the end of someone’s sentence and then compete with others for who gets to speak next. Sometimes we don’t even allow a person to finish his thought; the beginning of a new sentence overlaps the end of his.

This concept is so foreign to most people that the only way I’ve been able to incorporate it is to discuss it with a particular group and then practice. I did this with my family. I distributed this essay, we talked about it, and then staged a trial conversation. At first, it was difficult and awkward—it’s hard to change deeply-ingrained patterns—but eventually the conversation became well-paced, courteous, and profitable.

[reminder]What are your thoughts about this essay?[/reminder]

Click here to read more about how to have a thoughtful, respectful conversation.

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Focus on things you can change; the power of Niebuhr’s prayer

God grant me the serenity
to accept the things I cannot change;
courage to change the things I can;
and wisdom to know the difference.
                  Serenity Prayer – Reinhold Niebuhr (1892-1971)

I think often of Niebuhr’s advice. It gives me solace and helps me order my thoughts and actions. It instructs me on when I can take initiative and be aggressive and when I must be calm, even passive. He connects three nouns with three verbs: serenity to accept, courage to change, and wisdom to know.

Most issues in life fall into one of two categories: things that I cannot change and things I can. Consider the following issues. Which ones can you control?

  • Your height
  • Your weight
  • Your parents
  • Your friends
  • The weather
  • Where you live
  • How much money you save
  • The past
  • Your attitude
  • How others treat you
  • How you respond to how people treat you

What category would you place virtues in? (A virtue is a behavior showing high moral standards.) Do you have control over whether or not you are honest, friendly, patient, teachable, or punctual? Or are these somehow genetically determined such that you may be exempt from accountability?

For instance, I once had a direct report who was often tardy. When I confronted him he replied, “Yeah, my grandfather was always late, my father was too, I guess I just inherited it.” I told him that he was wrong. There was no such thing as a “ tardy gene”; it was an aspect of life he had control over. I shared how, as a young adult, I, too, was often late to appointments and disrespectful of schedules but that through discipline and conscientious work, I had changed. Now I am fastidious about being punctual. As an employee, he would need to improve in that area.

There’s just no good excuse for being deficient in any of the virtues.

Living the virtues

Here’s an abridged list of 28 virtues. On a scale from 1 to 10 [1 being “I’m not very good at this”; 10 being “I excel at this.”], rate yourself in each area. Then take responsibility to ratchet up your score in each area. It will be a lifelong pursuit.

If you’re raising children, these virtues create a good curriculum to work on. Before a child leaves home, aspire that he or she understands each area and is striving to excel.

Virtues

Courteous ____ Humble ____ Generous ____ Loyal ____  Respectful ____ Devoted ____ Unselfish ____ Disciplined ___ Responsible ___ Honest ____ Patient ___ Teachable __ Faithful ____ Decisive ____ Attentive ____ Optimistic ____ Friendly ____ Fair ____   Discreet _____ Takes initiative ____ Cooperative ____ Courageous ____ Resourceful ____ Punctual ____ Consistent ____ Flexible ____ Deliberate ____ Careful ____

[reminder]What are your thoughts about this essay?[/reminder]

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Do the hard thing

I’m not sure where this thought came from; it’s certainly not original, but it has thumped me on the nose a lot recently.

You earn a good reputation by volunteering to do hard things and by doing hard things well. Also, it’s usually the right and noble thing to do.

Sometimes it involves doing simple but unpleasant tasks.

  • When my two-year-old grandson went ballistic in a restaurant, I volunteered to skip my meal and babysit him.
  • Boxes—heavy and light—needed to be moved. I went for the heavy ones.
  • Someone must work holiday shifts.

Sometimes it means committing to complicated challenges.

  • Starting a graduate degree later in life.
  • Working a second job to get out of debt.
  • Becoming the caretaker for an invalid.

Some people only do easy things; they always flow in the path of least resistance. At work they do the minimum required to keep their jobs; they don’t want to be inconvenienced in life; they never volunteer for optional tasks. Don’t be like that.

Leap at the chance to do things that other people don’t want to do. When others hesitate, act. Volunteer to do things you’re not responsible for or required to do.

Potential benefits?

  • You’ll garner a reputation for being action-oriented.
  • You’ll be a source of momentum and positive direction.
  • Difficult tasks develop strong “muscles”; you’ll grow in wisdom and ability.
  • You’ll benefit from the fact that accomplishing hard things is usually more rewarding than doing simple things.

I work with a man, I’ll call him Jason (that’s his real name) who personifies this mentality. He’s eager to work, he’s low maintenance, he volunteers for extra assignments, doesn’t mind doing manual labor… Thanks, Jason.

[reminder]What are your thoughts about this essay?[/reminder]

Abandon the idea that there is only one soul mate for you; the ideal partner is the one you create

I grew up in a conservative, evangelical Christian environment. From childhood we were taught that “God has just one person He has selected for you to marry. To be happy in life you must find that one person.”

Even as a child I struggled with the mathematical probability of this suggestion. “Okay,” I reasoned, “out of the three billion women on the planet I’m supposed to find that one, and only one, that is right for me? What happens if I make a mistake? Or, what happens if the person I’m supposed to marry makes a mistake and marries the wrong person; am I then doomed to accept ‘Plan B’ and a second-class marriage?”

This is nonsense. Abandon the idea that there is only one soul mate for you; the ideal partner is the one you create.

I do believe that we should seek God’s guidance in all aspects of our lives. I do believe in following biblical parameters. But I also believe that we should use common sense when making decisions and that in any given situation there are probably multiple options that will work. (In this essay I’m using marriage as the primary example of my persuasion but the same thought applies to all aspects of life. There’s not just one job that will make me happy. There’s not just one house that I can live in or only one car I can drive and still be in God’s favor.)

Relative to marriage, I believe that a fulfilling marriage is more made than mystically conceived. It is forged through deliberate and steady hard work. I’ve done enough marriage counseling to know that all marriages struggle and that the good ones have been made so through discipline and steady commitment.

I concur with J.R.R. Tolkien’s statement, “Nearly all marriages, even happy ones, are mistakes: in the sense that almost certainly (in a perfect world, or even with a little more care in this very imperfect one) both partners might have found more suitable mates.” He went on to describe spouses as “companions in shipwreck, not guiding stars.”

As I observe couples who have long-lasting marriages, and as Mary and I celebrate our 40th anniversary, I am convinced that good marriages are formed, not born.

Tolkien said, “The real soul mate is the one you are actually married to.”

[reminder]What are your thoughts about this essay.[/reminder]

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