In a now-famous article titled “Management Time: Who’s Got the Monkey?” (Harvard Business Review, November, 1974), authors Oncken and Wass created a clever and memorable illustration on how a person can unwittingly accept responsibility for activities that should be handled by others.
In the illustration, the “monkey” is simply the next move. It is not the problem, or the project, or the goal, or the desired result; it is the next step.
Read the three scenarios below and picture a monkey leaping from the back of the direct report, teenager, and repairman to the shoulders of the boss, mom, and homeowner. Once you visualize the long-tailed primate jumping from one person to another, you’ll never forget the illustration. Since becoming aware of this phenomenon, sometimes in conversations I can almost feel the weight of a monkey as it jumps from my back onto someone else’s or from their back to mine.
- Imagine that you’re walking toward your office when one of your direct reports approaches and says, “I’m not sure how to handle a problem we’re having on a project.” You reply, “Let me think about it and I’ll get back with you.” The monkey is now on your back.
- Imagine that your teenager approaches you and says, “Mom, I can’t find my baseball shirt.” You reply, “I may have put it in the washing machine, let me check.” The monkey is now on your back.
- Imagine that you’re having some repair work done at your house and the repairman says, “I’m not sure this repair will meet city code.” You reply, “I’ll call the city and ask.” The monkey is now on your back.
I fall into this monkey-on-my-back trap often because 1) I like to do things myself, 2) sometimes I think I can do a better job at certain things than others can, and 3) I’m a people pleaser so I’m inclined to do people’s jobs for them.
When we allow employees, children, workers, and friends to handle their own monkeys, they will grow, acquire new skills, become more responsible, and more work will get done. And we’ll have more time to do those things that only we should do and more discretionary time to enjoy life.
Here’s a copy of the article.
One Reply to “Get the monkey off your back”
Don – great article. I have a good story to share on this point:
When I was leading the MW for AT&T, I had seven direct reports and about 9,000 employees. One of my new direct reports was driving to a meeting with union representatives regarding action we had taken with a represented employee, when he called me to ask for my advice on how to handle the situation and what he should say. I responded by asking him what he would do if he were in my shoes. Not getting the answer he wanted, he asked another question….then another and another. Each time, I answered his question with another question. After 11 or 12 questions, he finally said “ok, Mike! I’ve got this!” I knew that if he made the right move and said the right things, everything would be ok. And if he made the wrong move and said the wrong things, he would quickly learn from his mistake….and I was ok with either outcome. Most importantly, he never called me again to ask for my opinion on a matter before a meeting. He owned every one of his decisions.