Author: Don McMinn

While differing widely in the various little bits we know, in our infinite ignorance we are all equal. —Karl Popper

Donald Rumsfeld was the U.S. secretary of defense under both presidents Gerald Ford and George Bush. One of his claims to fame was to distinguish different kinds of knowing and not knowing. He said:

“There are known knowns. These are things we know that we know. There are known unknowns. That is to say, there are things that we know we don’t know. But there are also unknown unknowns. There are things we don’t know we don’t know.” 

I want to add one phrase to his statement and comment on each one.

There are known knowns. Things we know that we know.

I know how to tell time, that I live in the 21st century, how to drive a car, that chianti wine is made from the Sangiovese grape, basic math, etc.

There are known unknowns. Things we know we don’t know. 

I don’t know how to speak Mandarin, overhaul a car engine, understand the Higgs boson, or perform an appendectomy.  

There are unknown knowns. Things we think we know but we don’t. (My sentence.)

In their good book, The Knowledge Illusion, Sloman and Fernbach make an unassailable argument that all humans know much less than we think we do; we all suffer from the illusion of understanding. For instance, how does a flush toilet really work? Or a speedometer? A quartz watch? We’re familiar with these items but we have no clue how they work.

There are unknown unknowns. Things we don’t know we don’t know.

To me, this is the most frightening and exhilarating truth. Frightening because I’m unaware of threats and compromises that may assail me. Exhilarating because there are infinite realms of knowledge that I can explore, enjoy, and benefit from. We are all unique in what we know, and similar in our infinite stupidity. 

Rumsfeld’s statement was in the context of military threats and opportunities, in which most unknowns are seen as dangerous and threatening. But in a civilian context, unknowns can represent an infinite source of good and beneficial knowledge.

An important prerequisite to lifelong learning is to become progressively convinced of our unfathomable ignorance and to develop a keen desire to pursue the unknown.

Since 2006, a course entitled Ignorance has been taught at Columbia University. Guest scientists are invited to speak about what they don’t know. The course focuses on things that are not in textbooks and thus teaches students to think about what is unknown and what could be known.

If I lived in New York City, I would enroll in this course.

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But she sensed that she had stumbled into the most important work of her life. —Nancy Koehn, describing Rachael Carson (Forged in Crisis, page 412)

The first time I came across the phrase “along the way,” I was studying leadership, specifically, the topic of vision. I read: Vision is often found “along the way.” That is, in the normal course of life, we can observe things that we can adopt as vision for our own lives and organizations. If we’re observant, we can benefit from the experiences of day-to-day living. It seems like an obvious, simplistic observation, but we seldom take full advantage of it.

Here are two suggestions.

Make sure your “along the way” remains fresh and invigorating.

It’s easy and convenient to settle into our personalized “dog-runs.” Day after day, we do the same things, drive the same routes, talk to the same people, read from the same sources…and our “way” becomes predictable, non-stimulating, even boring. We are anesthetized by the common. Our minds enter a mental school-zone. 

It’s tempting to reside in these ruts but they can lead to atrophy and stalemate. It takes initiative and effort to press into new areas. 

This is one reason I’m a huge fan of international travel; travel far from your bailiwick and you’ll be forced to see things differently. Additionally, make new acquaintances; read a book written by someone you fundamentally disagree with; visit art museums; once a month, take a field trip to a place of interest you’ve never been to.

When you’re “along the way,” observe and learn.

Just being in an invigorating environment doesn’t guarantee we’ll benefit from it. We can sleep-walk through stimulating environs just like we do in our dog-runs. The phrase is “things found along the way” which suggest that we must be searching, observing, seeing connections, notating, and writing down impressions. 

It’s been said that all good ideas are borrowed and all great ideas are stolen. I don’t totally endorse the statement, but I understand its veiled meaning. Some of my best ideas have been birthed “along the way.” I had the vision to write a book while looking at an advertisement on a New York City subway; I had the vision for Lead Well while reading a business article in a Geneva airport; I started a successful concert series based on an experience at another venue.  

View life as one continuous Easter-egg hunt. You’ll be delighted at what you can discover.

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We human beings must also be human doers. We need to be productive. Most of us have jobs which require results, but even if you’re retired or in a situation in which your spouse provides the household income, you need to be useful to the world. Your sense of well-being is highly dependent upon consistently engaging in meaningful work.

Here are some suggestions on how to plan your work and maximize your efforts.

Do things sooner rather than later.

My boss is a famous author so he’s often asked to autograph his books. One day I walked into his office early in the morning and he had 50 books on his desk that he had been asked to autograph for our graduating seniors. He had just received the list of names of the graduates that morning. He said, “I’ve learned that when I’m asked to do something like this, it’s best just to do it quickly; get it done. I have a week to sign these books, but I’m doing it now.”

All work can be placed on a timeline. Sometimes immediate action is required but usually there is a longer timeframe in which work can be done. In these instances, you might as well do the work sooner rather than later. 

• • We know that IRS tax returns are due on April 15. Why not complete your return in February instead of waiting till the last moment?
  • Your car is running rough. Why not take it to the shop today?

I lead the worship ministry at my church so every seven days my team and I are responsible for a 30-minute Sunday morning music set. The demand is constant and predictable: every seven days, 52 times a year. Early in my ministry I only worked a week or two in advance on the services, which created unnecessary hassle, tension, and less-than-desirable results. Now, we plan at least six months in advance.

Procrastination is seldom beneficial. Do things sooner rather than later.

Start with the most important, largest, and hardest tasks.

Prioritize your work: start with the most important things you need to do, the largest projects, the hardest tasks and those tasks that you are reluctant to do. Here are some examples:

• Most important—if my company doesn’t sell our products and services, we’ll go out of business. I need to focus on sales.
• Largest project—I need to get started on planning for my company’s annual conference.
• Hardest project—I must migrate to a new software program and I don’t know how to do that.
• Project I’m reluctant to do—I need to confront a team member about his attitude.

Start on these tasks. Work on one until it is finished or until you can’t make any more progress, then move to the next task and do the same. Keep cycling these projects through your work-flow until they are finished. 

Finish small, simple tasks throughout the day, enjoying their brevity and simplicity. 

Our daily to-do list normally includes simple tasks that don’t take much time (call the pharmacy and order a refill; respond to email; set a lunch date with a friend; walk the dog). Finish these simple tasks throughout the day; they will give relief from working on larger, harder, and more tedious tasks. You can even use them to “reward’ yourself for having prioritized more important items, and, they’ll help keep your momentum going.

Build a reward system into your workday. 

Make deals with yourself that will reward you when you complete major tasks: “If I concentrate on my work for the next two hours, I’ll take a 15-minute break to play with my dog, or talk a walk, or get a cup of coffee, or read a book.” Put those carrots in front of the horse and he’ll run faster and farther. 

Prioritize your work and do it sooner rather than later.

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I wrote this post while on a transatlantic cruise heading to the Iberian Peninsula. It took seven days to cross the pond. I love the seven days at sea because they offer hours to read, think, write…and to observe people (2,100 passengers and 999 crew members).

One night after dinner, the entertainment staff led a group of about 30 passengers gathered in one of the lounges in a game they called “Yes and No.” The rules were straightforward: individuals could volunteer to have a conversation with a staff member in which the volunteer could not say the words “yes” or “no”; nor could the volunteer shake his head up or down (indicating “yes” or “no” non-verbally). Any communication of “yes” or “no” disqualifed the volunteer. If the conversation continued for three minutes the volunteer would win a prize.  

A typical conversation sounded like this:

Crew member: Hi, what’s your name?

Volunteer: Matthew 

Crew member: Where are you from Matthew?

Matthew: Chicago.

Crew member: Chicago; great city; were you born there?

Matthew: No 

end of game…

I watched 11 people try. They all failed.

Reflecting on the experience, I immediately thought of that bold statement made by the apostle James: “No man can tame the tongue” (James 3:8). In the “Yes and No” game, the only restriction was to avoid saying two words—that was all—but no one could comply. 

A few hours after Mary and I observed the “Yes and No” game, I failed at a similar version of the game. Ephesians 4:29 says “Do not let any unwholesome talk come out of your mouths” so the rule of that version of the game would be: see how long you can go without speaking an unwholesome word.

Mary and I had a tiff, during which I said some hurtful things…to the person I love the most. I was saddened by my words, I asked Mary’s forgiveness, and I vowed to do a better job filtering my speech.

Why is it so difficult to control our speech? My guess is, our speech is simply a verbalization of our thoughts and often we don’t filter our thoughts before they become sound waves. In James 1:19 we’re instructed to be “slow to speak,” but most of us are fast to speak. One way to slow down our speech is to simply understand that we need not say everything we think, so before we speak, we should take a millisecond to analyze what we’re about to say and when necessary, keep our mouth shut. In other words, before you turn your thoughts into words, run them through some filters:    

• • Are these words appropriate? 
  • Will they express grace and truth? 
  • Is this the right time and place to say these words? 
  • Will I regret saying these words? 
  • Are these words necessary? 
  • Will they be an improvement on silence?

It’s true—no man can tame the tongue—but that shouldn’t discourage us from trying. We’ll never gain total control but we can continually improve. 

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