The difference between managers and leaders

Most organizations are vastly over-managed and desperately under-led. Stephen Covey

There’s a difference between a manager and a leader. One role is not more important than the other, they’re just different. 

In his book On Becoming a Leader, Warren Bennis draws these distinctions:

  • The manager administers; the leader innovates.
  • The manager is a copy; the leader is an original.
  • The manager maintains; the leader develops.
  • The manager focuses on systems and structure; the leader focuses on people.
  • The manager relies on control; the leader inspires trust.
  • The manager has a short-range view; the leader has a long-range perspective.
  • The manager asks how and when; the leader asks what and why.
  • The manager has his or her eye always on the bottom line; the leader’s eye is on the horizon. 
  • The manager imitates; the leader originates.
  • The manager accepts the status quo; the leader challenges it.
  • The manager is the classic good soldier; the leader is his or her own person.
  • The manager does things right; the leader does the right thing.

[From: On Becoming a Leader, Warren Bennis, Basic Books, page 39-40.]

The cumulative effect of this list seems to denigrate managers and extol leaders. But in his book Learning to Lead, Bennis says:

“No organization can function successfully without both roles. The danger, however, is to confuse them, to fail to provide for both and to diminish the potential contribution of each. The difference may be summarized by viewing the activities of leaders as those of vision and judgment – in other words, effectiveness – verses the activities of managers that focus on mastering routines – in other words, efficiency.”

I prefer to use the term “leader” when referring to both roles; there are tactical leaders (managers) and strategic leaders. 

Most leadership positions require a combination of both skill sets. In my current position at the church, I “lead” about 30% of the time and “manage” 70% of the time. I am aware of when I’m switching from one role to the other and I try to balance both roles.

Mastering the skills of management is a prerequisite for leading well. Good managers lean the fundamentals of how an organization works, which becomes helpful when crafting credible vision. The opposite approach—becoming a leader with no management skills or experience—usually produces a detached, oblivious leader. 

To personalize this essay, respond to these issues.

  • Do you agree that there’s a difference between a manager and a leader?
  • Is it advantageous to be skilled at both?
  • Are  you a better manager or a better leader? 
  • Does your current position require you to manage or a lead? 
  • Identify a position in your organization that primarily requires management skills.
  • Identify a position in your organization that primarily requires leadership skills.

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Virtue is found in moderation

In medio stat virtus (Latin)

Most virtues taken to an extreme can become a vice. For a particular virtue to be beneficial, it needs to be balanced by a different virtue. The Stoic philosophers had a term for this—anacoluthia—the mutual entailment of the virtues; no virtue is a virtue by itself. 

For instance, notice how each of these virtues, if not balanced by another virtue, can be unproductive, but when paired together they create balance.

  • Confidence without humility can lead to egotism and unhealthy self-reliance. Humility without confidence can make you timid.
  • Courage without caution can lead to recklessness. Unbalanced, caution can lead to passivity.   
  • Frugality without generosity can lead to excessive thriftiness and stinginess. Generosity without frugality can lead you to the poor house.
  • Openness can lead to healthy transparency and aid to developing relationships; but it needs to be balanced by discretion.
  • Self-control has its advantages but without some spontaneity you may live a stiff and dull life.

Any strength, out of balance, can become a weakness. For instance, I am fanatical about being on time. Granted, punctuality is a virtue, but my zeal for being on time can consume too much of my attention and may cause me to miss other, equally important issues.  

Philosopher Gregory Bateson expands this thought to include other elements: “There is always an optimal value, beyond which anything is toxic, no matter what: oxygen, sleep, psychotherapy, philosophy.”

Analyze yourself. What are your core strengths? What is the potential downside of each strength? What virtue would balance each of your core strengths? 

So the key is balance; moderation. Extremism and fanaticism excludes alternative ideas or activities and lead to imbalance, intolerance, and narrow-mindedness.

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Accept people in different seasons of their lives

You’re a different person at different stages of your life.

Ten years ago, when I started working at my current church, I met a man named Bob (I’ll use that name because that was his name). He was a delightful man. He arrived early on Sunday mornings to help prepare the sanctuary for worship; he was friendly and engaging; he had a positive attitude. We had lunch together about every six months and developed a friendship. 

Several years ago Bob was diagnosed with a fast-growing brain tumor and died within four months. 

At his funeral, his brother, who was a pastor, spoke. I was shocked to hear him describe Bob as a difficult person to be around; he even said that family members might have had a hard time attending his funeral. 

After the funeral I emailed the brother and shared my dismay at how he had spoken poorly about Bob. After all, it was the man’s funeral. I’ll never forget his long and thorough reply. It taught me a valuable life-lesson. 

In his early years, Bob was, indeed, a very difficult person to be around. Through the years he had abused his family relationships; some of them were irreparably damaged. In his speech at the funeral, his brother was trying to help family members understand the complexities of the relationships and encourage them to forgive Bob, for their own peace of mind. 

His carefully worded email made sense. It helped me understand what he was trying to do at the funeral. He also affirmed my love and appreciation for Bob and taught me an important life-lesson by saying, “Don we all go through seasons of life. You met Bob later in life; he was different then. But don’t judge others who knew him in a different season.”

In a similar scenario, I once became friends with a man who had made major mistakes in the early days of his profession. Someone who was hurt by his mistakes derided me for starting a friendship with him and suggested that I disavow him and distance myself from him. Was I wrong in pursuing this relationship?

Here’s what I’ve learned. 

  • When we meet someone, accept him as he is at his current stage in life; don’t discount his life because of past mistakes. Hopefully, we’re all progressing and improving throughout our lives. We need acceptance and grace in every season.
  • Don’t judge someone who has disengaged from a relationship that was abusive or unhealthy because sometimes it’s best to sever an abusive relationship and cease all ties. (Though all of us should forgive our offenders, that doesn’t mean we must remain friends with them.) 

Here’s a parting thought: we all have a best friend during each stage of our lives; blessed is the person who has the same friend throughout all stages of life.

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Explore the universe without leaving your home

I could be bounded in a nutshell, and count myself a king of infinite space. Hamlet

Stephen Hawking is regarded as one of the most brilliant theoretical physicists since Einstein. At age 21 he was  diagnosed with ALS, a type of motor neuron disease. His illness progressed rapidly and ultimately he was confined to a wheelchair, completely paralyzed, only able to communicate by raising his eyebrows when someone pointed to the right letter on a spelling card. 

The disease paralyzed his body, but not his mind. For the next 55 years he worked on unifying general relativity with quantum theory. He also made the startling discovery that black holes should not be completely black but rather emit radiation and eventually evaporate and disappear. For 30 years he was the Lucasian Professor of Mathematics at the University of Cambridge (the same position held by Isaac Newton in 1669).  Hawking died on March 14, 2018, age 76, and was buried in Westminster Abbey’s Scientists’ Corner between Isaac Newton and Charles Darwin. 

Hawking personified what Shakespeare proffered: I could be bounded in a nutshell, and count myself a king of infinite space. 

Though Hawking lived confined in a wheelchair, he said, “I have lived an extraordinary life on this planet, while at the same time traveling across the universe by using my mind and the laws of physics. I have been to the furthest reaches of our galaxy, travelled into a black hole and gone back to the beginning of time.”

Hawking’s life teaches us that though our bodies are geographically confined, our minds can roam the universe. If only we will let them.

I know a lady who was raised in Farmington, New Mexico which is about 40 miles from the Four Corners area of the United States (the quadripoint in the Southwest where the states of Arizona, Colorado, New Mexico, and Utah meet). From Farmington, one can visit the other three states in a convenient 100-mile drive. But she had never been outside her home state. Oh my…

Many people have never “traveled very far” in their minds; they are content to stay in Farmington. 

That’s why I’m a huge advocate of reading. There’s no place you can’t “go” and nothing you can’t learn if you will simply read broadly and consistently.

This journey into unchartered realms is initiated and sustained by curiosity.  If you’re not curious about what you don’t know and where you haven’t been, you’ll stay at home. Don’t do that.

See below for a video of Stephen Hawkins’ last public appearance.

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https://www.youtube.com/watch?v=u0eJRXOOikg